Operators Operators handling agent tasks: support queues, inbox, customer replies, dialog takeover, routing, and kanban boards. Start here¶ Operator claims a task and replies once Operators¶ Operator attaches a file in the customer reply Embedded operator chat in an HITL task Single operator reply and HITL complete Operator takes over the live dialog Route and reassign operator tasks Set up a support queue for the agent Track operator work on a board